Internet Service Provider
Enterprise cloud services
IT integrated services
MPLS-VPN
Overview
Relying on 6 core nodes, 48 access points, 13 spare parts warehouses and 2 types of network backup services, CACloud provides network services with 99.99% availability for more than 300 cities around the world. Apart from 7*24 hours uninterrupted monitoring of network status and equipment performance, CACloud also provides customers with timely active and responsive services with high quality. In addition, advanced traffic monitoring service based on multiple channels is offered so that corporate customers can comprehensively and systematically control, plan and manage the overall network.
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7*24 hours network monitoring, operation and maintenance
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6 core nodes
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13 spare parts warehouses
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2 types of network backup
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300 + cities
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99.99% SLA guarantee
VIP customer service system
Responsive service
- Customer service hotline
- Operation and maintenance engineer
- Technical support person
400 service hotline
Troubleshooting and optimization
active network monitoring
Backbone platform support
Active service
- VIP customer service manager
- Chief technical engineer
- Support person for full network life cycle
Fully understand customers' network status
Communicate with customers in meetings regularly
Promote internal resources to solve customers' problems
First responsible person for service guarantee